Taking Hotel Management
to the next level

Taking Hotel Management
to the next level

Taking Hotel Management
to the next level

Taking Hotel Management
to the next level

About us

Discover Our Unique Approach to Hospitality Management

Founded in 1976 by Stanley Cox and his daughter, Cynthia Cox Olcott, our hospitality management company has built its reputation on a hands-on, results-oriented management style, as well as an ability to “think out of the box” to create profitable projects tailored to the location and market. What started nearly 40 years ago as a small firm with two clients and four hotels has grown into a full-service hospitality management company with experience managing over 100 branded and independent properties, including conference centers, full service hotels, luxury resorts, mid-market brands, and select service portfolios.

We have proven working relationships with multiple franchise brands and reservation systems; we’ve also provided management on behalf of a wide range of financial institutions and private investors, including Citibank, Chase Bank, Bank of America, Oppenheimer, Prudential Insurance Company, EG&G Dynatrend, LNR Partners, Milstein Properties, Winthrop Financial Advisors, Pakistan Airlines and Doral Management. We’re a certified Women’s Business Enterprise and are consistently ranked by industry experts as one of the top hospitality management companies in the nation.

Our Mission

Integrity, credibility, personalized service – these are some of the core values of Horizon Hotels’ approach to hospitality management. The foundation of our business is based upon the following philosophies:

  • Partnership. We enjoy strong, lasting relationships with owners and work closely with them to understand their goals for the property.
  • Innovation. We thrive on creating unique concepts for hotels, conference centers and food and beverage outlets. We believe strongly that the property is a reflection of its location, and as such, should offer each guest the best the area has to offer.
  • Expertise. We are adept at marketing, public relations, revenue management and social media. We understand independent properties and aggressive marketing techniques that capture markets.
  • Collaboration. We work closely with representatives of major brands – including InterContinental Hotels, Starwood, Hilton, Carlson Rezidor Hotel Group, Wyndham and Choice Hotels – to ensure that the property utilizes all of that brand’s marketing tools effectively.
  • Attention to detail. We understand that there is no one single fix that makes a successful property. That is why we create detailed marketing plans, breaking out the occupancy into market segments, assigning action goals for each market segment, and monitoring these action goals monthly to ensure success.
  • Dedication. Our mission statement is “Success is Our Only Option”. We only get involved in projects that will produce a successful result for our clients.

Our Leadership

Cynthia Cox Olcott
- President

Ms. Cynthia Cox Olcott is co-owner of the company, and directs the property operations system-wide. She also serves as the primary liaison and contact for all hotel franchises. One of the company’s early projects was the development of the Arrowwood Conference Center & Hotel in Rye Brook (Westchester), New York with Citibank. Ms. Olcott was involved in the pre-opening and design stages of this very successful project, and she is currently a member of the Doral Arrowwood Management Oversight Committee. In 1992, Ms. Olcott was appointed Vice President and Director of Operations & Development-West Coast, and in 1995 she was appointed President and Chief Operating Officer. Ms. Olcott works closely with property owners and asset managers to determine and direct priorities for each property, adopting an ownership mentality in all her analysis and decision-making.

Robert A. Sacco
- Senior Vice President/Chief Financial Officer

Mr. Robert Sacco is a certified public accountant who worked in Public Accounting prior to joining Horizon. Mr. Sacco received his MBA from New York University, and is a member of both the New Jersey State Society and the American Institute of Certified Public Accountants. Mr. Sacco is also a member of the Doral Arrowwood Management Oversight Committee. As CFO for Horizon Hotels, he oversees the accounting at all properties, reviewing monthly statements and budgets, and has ultimate responsibility for the property controllers and corporate staff who monitor the accounting activities of the properties. Mr. Sacco oversees all asset management and receivership appointments, coordinating the activities and reporting between the lender, owner and the courts.

Jeff Heineken, CHSP
- Vice President of Sales & Marketing

Mr. Jeff Heineken has direct responsibility for all sales and marketing aspects of the company, while also ensuring exploration of all potential sources of business at the property levels. Mr. Heineken’s responsibilities also include company-wide sales training, revenue management and social media strategies. Prior to joining Horizon Hotels, Mr. Heineken held several sales positions for major hotels, resorts, conference centers and development corporations. Mr. Heineken has served on the membership committee of the Society of Government Meeting Planners. He has established good working relationships with major brand Global Sales Offices, including Starwood, Wyndham, IHG, Choice, Hilton and Marriott. Mr. Heineken is a graduate of the University of Maryland College Park.

Donna Post 
- Vice President 

Ms. Donna Post has worked in the field of research and evaluation for universities, non-profit and for-profit organizations. Ms. Post conducts research in hospitality and travel trends for Horizon. Her analysis is utilized by the company to target industry trends and to provide direction and focus for corporate resources. Ms. Post performs revenue management and statistical analysis to track each property’s rates against the competition, and to monitor daily revenue and occupancy rates for all properties. She also is responsible for the corporate reporting system to evaluate property performance and guest satisfaction. Ms. Post oversees and coordinates the property’s Social Media programs.

Diane Sacco 
- Vice President 

Ms. Diane Sacco oversees human resources services at the corporate and property level. Her responsibilities include recruitment, employee benefits, employee performance and management, staff development training, compliance with government regulations and equal opportunity development. Ms. Sacco routinely audits property policies and procedures. These audits focus on “why” we institute our policies and procedures, along with ensuring property compliance. Ms. Sacco also manages the corporate office, accounting and policies. She has served as a reviewer for the Cornell Quarterly, published by The Center for Hospitality Research at Cornell University.

Michael Olcott 
- Vice President of Purchasing & Project Management

Mr. Michael Olcott has over 20 years of experience in the hospitality industry. He served as Director of Purchasing at the Brazilian Court Hotel in Palm Beach, and as Director of Purchasing and Maintenance for the Hotel Indian Wells, Indian Wells and Royal Kenfield Country Clubs. As Vice President of Purchasing and Project Management, he ensures all properties comply with Horizon’s purchasing policies and procedures. Mr. Olcott negotiates national contracts with vendors and suppliers, which provide direct cost savings to all Horizon properties, and allows small properties to benefit from a national purchasing program. He also reviews the feasibility of all property capital improvement projects and installations, recommends the most cost efficient ways to proceed, and supervises all projects.

Juan Ingram 
- Vice President of Food & Beverage

Mr. Juan Ingram oversees property food & beverage operations with responsibilities that include oversight of all food and beverage outlets, kitchens, and banquet operations. Mr. Ingram began his hospitality career as Executive Sous Chef at the Springfield Hilton Hotel. Throughout his career, he has worked as Executive Chef and Director of Food & Beverage for full-service hotels, resorts, and management companies. Mr. Ingram takes an innovative approach to all aspects of food & beverage management, from menu development to facility design. He also has a proven record to build, motivate, and train a food and beverage team that is passionate about both product and service.

Jim Callahan
- Director of Operations

Mr. Jim Callahan brings over 20 years of experience to his role as Director of Operations. He oversees property operations, and is responsible for the supervision and direction of property general managers. Mr. Callahan also conducts property site visits, training and performance reviews. He is an experienced manager of property portfolios, independent hotels, conference centers and resorts, and has brand experience with Wyndham, IHG, Choice, and Hilton. He is an expert in working with the OPERA property management system. Prior to joining Horizon, he served as Director of Operations and General Manager for other major hotel management companies.

Bill Margelis 
– Director of Revenue Management & Information Technology

Mr. Bill Margelis has hotel management experience both at the property level and as a regional manager. He has worked in the operations and food & beverage end of the business with conference centers, full service and limited service properties. Mr. Margelis is responsible for property revenue management, identifying areas of revenue growth to improve each property’s market share penetration. He also transitions the accounting systems for newly acquired hotel portfolios, implementing the accounting procedures, software, and on-line reporting systems.

Fares Andrawes
– Regional Manager of Operations

Mr. Fares Andrawes has over 20 years of comprehensive experience in 4- and 5-star full service hotels and resort operations with extensive experience in restaurant and banquet services. Prior to his corporate position, he was General Manager of the Four Points Sheraton Milwaukee Airport Hotel & Convention Center, a 508 room full service hotel with 55,000 square-feet of meeting space, 2 restaurants and 2 bars. Mr. Andrawes began his career with Omni as Controller, which provided him with a very bottom line orientation as he worked his way up to General Manager. He is a results-driven manager with exceptional leadership skills, and demonstrated experience in budgeting and forecasting, and sales and marketing. Mr. Andrawes builds a staff and organization that functions cooperatively at the highest levels of productivity and consistently achieves the highest customer satisfaction levels.

Janet Verville
- Accountant

Ms. Janet Verville is an accountant for Horizon Hotels, where she prepares property financial statements and monitors property accounting activities, which include internal controls and financial auditing. Ms. Verville began her accounting career as an auditor with First Financial Bank in Wisconsin, overseeing credit and reporting regulations in the Consumer Lending Division. She started her hotel career with the Grand Milwaukee Airport Hotel as Assistant Controller, and was promoted to Night Manager, and then Director of Rooms Division. Ms. Verville subsequently worked in the Accounting Departments for Hilton and Intercontinental properties.

  • Operations

    We are dedicated to results and… learn more
  • Sales and Marketing

    Effective marketing is measured… learn more
  • Financial Services

    A property’s success can be… learn more
  • Food & Beverage

    Horizon’s concept for a hotel… learn more
  • Talent Management

    Horizon’s mission is to maintain… learn more